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The good news, Buffering has learned, is that a major fix is in the works.
Thankfully, this problem appears to have been fixed.
Not all customers have been so lucky: Roku users have borne the brunt of the Max malfunctions.
There hasnt been some sort of cataclysmic failure of the Max app not even close to it.
And yet, these issues have become widely felt, so much so that theyve even turned intomemesonTwitter.
Over 160,000 users have likedthe tweetwithin the past week.
HBO Max execs dont actually hate their customers, of course.
We see the crash logs, he says.
Were not blind to it.
So What Went Wrong?
Instead, Max has been running on a retrofitted version of the old HBO Go and HBO Now services.
While those were both solid applications, they were designed for a very different product.
That program was built for scale, and it was rock solid, he says.
Trying to do that on the existing platform has been a challenge from day one.
Woebegone Roku users will be first in line to get the new Max app along with PlayStation customers.
It will just work better across the board.
Every platform deals with criticisms over how its particular user interface functions.
And despite purposely keeping its user interface incredibly simple, Disney+ famously implodedon its first dayback in 2019.
But its not irrelevant, either.
